Exchange Policy

At HypeWrist, customer satisfaction is our priority. We strive to ensure that every product meets your expectations. If you are not fully satisfied with your purchase, we offer a simple and transparent exchange policy as outlined below.

📦 Eligibility for Exchange

You may request an exchange under the following conditions:

  • The request must be raised within 3 days of receiving the product.
  • The product must be unused, unworn, and in its original condition.
  • All original packaging, tags, accessories, manuals, and invoice must be intact.
  • Products showing signs of use, damage, or tampering are not eligible for exchange.

🔄 What Can Be Exchanged

  • Products can be exchanged only for another product of equal or higher value.
  • If the selected replacement product costs more, the price difference must be paid.
  • Exchange is subject to product availability at the time of request.

🚫 Items Not Eligible for Exchange

The following items are not eligible for exchange:

  • Products purchased during sale, clearance, or special discount offers.
  • Items damaged due to misuse, mishandling, or accidental damage.
  • Products without original packaging or missing accessories.
  • Requests raised after the exchange window.

🛠️ Damaged or Wrong Product Received

If you receive:

  • A damaged product, or
  • An incorrect item,

Please contact us within 24 hours of delivery with:

  • Clear images or videos of the product
  • Images of the packaging and shipping label

Once verified, we will arrange an exchange at no additional cost.

🚚 Exchange Process

  1. Contact our support team to initiate an exchange request.
  2. Share required images/videos for verification.
  3. Once approved, we will guide you through the return process.
  4. After the product passes quality inspection, the replacement item will be dispatched.

⏳ Processing Time

  • Exchange requests are usually processed within 7 business days after approval.
  • Delivery time for the replacement product may vary based on location.

📞 Customer Support

For any exchange-related queries, please reach out to us:

Email: Thehypedwrist@gmail.com
Location: Adajan, Surat